FAQ

1. Where do you ship?

We currently ship within South Africa only. No international orders are accepted at this time.

2. How long does delivery take?

Delivery typically takes 3 to 7 business days depending on your location. You'll receive tracking information once your order is on its way.

3. How much is delivery?

We offer free shipping across South Africa! No hidden fees — what you see is what you pay.

4. Do I need to assemble the couch?

Nope! Our couches are ready to use straight out of the box — no tools, screws, or hassle required.

5. What is your return policy?

We offer a 30-day risk-free return policy. If you’re not satisfied with your purchase, you can return it within 30 days for a full refund — no questions asked.

6. How do I contact customer service?

You can reach us through:

• Email: info.coreandcomfortza@gmail.com

• Phone: 076 237 8646

• Or via the Contact Us form on our website.

We typically respond within 24 hours.

7. Do you offer payment plans or buy-now-pay-later options?

Currently, we do not offer payment plans, but we're working on expanding our payment options in the near future.

8. What makes your couches special?

Our couches are:

• Modular & foldable – ideal for any room layout

• Stylish & space-saving – perfect for small homes or guest spaces

• Covered in premium corduroy fabric – soft, durable, and luxurious

• Highly rated – trusted by over 100,000 happy customers

9. Can I track my order?

Yes! Once your order has shipped, you’ll receive a tracking number via email or SMS so you can follow its journey to your doorstep.

10. Is it safe to shop on your website?

Absolutely. Our store uses secure checkout technology to keep your personal and payment information 100% safe.