Shipping Policy

We deliver comfort straight to your door – fast and free.

1. Where Do You Ship?

We currently ship anywhere within South Africa. Unfortunately, we do not offer international shipping at this time.

2. How Much Does Shipping Cost?

Shipping is 100% FREE across South Africa – no hidden charges or surprises at checkout.

3. How Long Does Delivery Take?

We aim to deliver your order within 3 to 7 business days, depending on your location.

Once dispatched, you will receive a tracking number via email or SMS to follow your order in real-time.

4. Delivery Partners

We use trusted national courier services to ensure safe and timely delivery.

5. Order Processing Time

Orders are typically processed and shipped within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next working day.

6. Issues with Delivery?

If you experience any delivery issues, please contact us at:
📧 info.coreandcomfortza@gmail.com
📞 076 237 8646

We’re happy to help resolve any problems quickly.

🔁 Returns & Refund Policy

Not in love with your order? We've got your back.

We want you to be 100% happy with your purchase. If something’s not right, here’s how we can make it better.

1. Return Eligibility

You may return your item within 30 days of delivery for a full refund if:

• The item is in its original condition

• It hasn’t been used or damaged

• It’s returned in the original packaging

• You have proof of purchase

2. Return Process

To start a return, email us at info.coreandcomfortza@gmail.com with your:

• Full name

• Order number

• Reason for return

• Photos (if item is damaged or incorrect)

We’ll guide you through the return process from there.

3. Who Pays for Return Shipping?

• If the return is due to a damaged, faulty, or incorrect item, we’ll cover the return shipping costs.

• If you simply change your mind, return shipping will be at your expense.

4. Refunds

Once your return is received and inspected, we’ll notify you. If approved, a full refund will be processed to your original payment method within 5–7 business days.

5. Exchanges

Need a replacement for a damaged or incorrect item? We’ll send a new one at no extra cost once we've received and confirmed the return.

6. Non-Returnable Items

Unfortunately, we cannot accept returns for:

• Items damaged due to misuse or neglect

• Products returned after 30 days

7. Need Help?

We’re always here to assist. Contact us at:
📧 info.coreandcomfortza@gmail.com
📞 076 237 8646